Hi 👋

I know, this is weird, and it definitely isn’t something you expected from me this month. It’s still summer after all. Anyway, we have something big lined up for you at the end of September, and holiday season advice sent at the end of October could be a tad late for your preparations. 

I thought, whatever, why not send our holiday season specials earlier this year? But first, we have a contest for you!

The Freestyle, a mobile projector from Samsung is up for grabs

First of all, thank you for supporting the KnowledgeBase launch on ProductHunt! 

I previously announced that there would be a KnowledgeBase-related contest coming your way. This is where the hunt begins. Here’s what you need to do:

1. Talk with our chatbot.

2. Get to know the details.

3. Find the secret password.

4. Come up with a creative answer.

5. Wait for the results.

How to always be ready for the seasonal ecommerce rush

90% of brands somewhat or strongly believe they provide customer satisfaction high enough to drive loyalty. Consumers disagree. Who would’ve thought? 41% of consumers say only three or fewer brands provide a high level of customer satisfaction. 

Provide exquisite customer experience and see your sales skyrocket. Provide poor CX and see your competitors flourish. In our guide, we walk you through the world of CX and show you how to provide an experience that will make customers stick with your brand.

153 ecommerce tips to boost customer experience

Last year, we prepared the ultimate checklist for any and every ecommerce store to optimize their customer service. The checklist walks you through five different stages of the customer life cycle: awareness, consideration, purchase, retention, and advocacy. Go stage by stage, step by step, or pick and choose the points that suit you the most. 

Holiday email subject lines to woo your on-the-go subscribers

How you start your conversations determines how much the other person is inclined to engage with them. You could say the same about email subject lines. They are the most crucial part of your emails. 

Cole Schafer says, “Spend 80% of your time writing the body of your email and 20% of your time writing the actual subject line. Because if your subject line doesn’t entice the reader they aren’t going to open up your damn email.”

6 customer service skills you’ll need this holiday season

Customer service agents should master many different skills when working with customers online and offline. While you might need them all, a few of those skills will be more useful than others during the upcoming holiday shopping season. 

You still have some time to get ready, and if you think you and your agents need to brush up on your customer service skills, the Agent’s Handbook will do the trick. Take a look at what abilities you should focus on to get your business smoothly through the holiday period.

7 ways to show customer appreciation

When was the last time you felt appreciated as a customer or showed customer appreciation? How do you even do that? Do you just say, “Thanks for shopping with us!” Or is there some hidden meaning behind this term? 

One way or another, you need to be aware that appreciation plays a big role in the customer life cycle and turning your customers into repeat customers and advocates. There are countless ways to show customer appreciation during the upcoming holiday season, and those who do it well will capitalize on it in the future. 

Understand your customers better with Emotion Tracker

When you and your customers face a desktop screen, it’s much harder to recognize emotions, which are an essential part of great customer service. Noticing the smallest details is an invaluable skill for every support agent, allowing them to change any “meh” experience into a brilliant one.

Emotion Tracker makes it a lot easier to recognize your customers’ moods, even through the screen. This integration analyzes all chats for their sentiment, so you can uncover all the hidden meanings of your customers’ messages and approach their needs even better.

Thanks for reading this far! Feel free to let me know what you think by replying to this email or getting in touch with me on LinkedIn. Have a great day!

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