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Asynchronous communication software for business

Live chatting and asynchronous messaging? It really is possible. Add LiveChat to your website and change how you communicate, for good!

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Illustration of the LiveChat asynchronous communication application Illustration of the LiveChat asynchronous communication application
WORLDWIDE COMMUNICATION

The world
at your fingertips

We have believed that virtual communication should be about immediacy. It put overwhelming pressure on us to be constantly online. But now, with businesses operating all over the world, we need to rethink our communication strategies.

Illustration of the worldwide asynchronous communication between people form different countries and time zones Illustration of the worldwide asynchronous communication between people form different countries and time zones

Worldwide ecommerce

The global ecommerce growth rate for 2023 is forecast at 10.4%, bringing even more customers from different time zones.

Team communication

It’s the era of remote work. Companies hire globally, teams are distributed on different continents, many people work from home.

Non-real-time communication and delayed responses might be a new norm, but we don’t want to go back to the era of email communication.

We need a fresh approach to online collaboration tools.

Flexible communication
software at your service

LiveChat is software that supports customers and distributes chats between teams. You can mix instant and asynchronous text messaging, depending on the business needs.

Screenshot of LiveChat application dashboard with a restarted conversation between agent and client

Chat routing

Chats can be automatically assigned to a team when starting on a specific page, e.g., directly to a sales team or a French-speaking team.

LiveChat dashboard with a product recommendation sent asynchronously to a customer by support agent

Asynchronous communication

Let customers message you whenever they want and reply according to your schedule. Keep your support available 24/7.

LiveChat dashboard with a product recommendation sent asynchronously to a customer by support agent

Live chatting

Chat with customers and visitors that are browsing your website: support them and help to make buying decisions.

LiveChat dashboard with a product recommendation sent asynchronously to a customer by support agent

Inactivity messages

Never lose your leads due to connection issues, inactivity timeouts or because they’re writing outside of your working ours.

Chat routing

Chats can be automatically assigned to a team when starting on a specific page, e.g., directly to a sales team or a French-speaking team.

Asynchronous communication

Let customers message you whenever they want and reply according to your schedule. Keep your support available 24/7.

Live chatting

Chat with customers and visitors that are browsing your website: support them and help to make buying decisions.

Inactivity messages

Never lose your leads due to connection issues, inactivity timeouts or because they’re writing outside of your working ours.

30%

sales increase

Read Use Case

98%

customer satisfaction

Read Use Case

485%

conversion
boost

Read Use Case

Get more leads with our asynchronous communication tool

Get more leads with our asynchronous communication tool

Free 14-day trial Automation No credit card required

Free 14-day trial No credit card required

Multichannel communication:
one app to rule them all

Flexibility also means being available on channels where your customers are. LiveChat integrates with CRMs, social media platforms, communication apps, and SMS, letting you handle all messages in one application.

Visualization of the messaging integrations with LiveChat

Multichannel communication: one app to rule them all

Flexibility also means being available on channels where your customers are. LiveChat integrates with CRMs, social media platforms, communication apps, and SMS, letting you handle all messages in one application.

Visualization of the messaging integrations with LiveChat

Communication that fits into every schedule

Screenshot of LiveChat application dashboard with a restarted conversation between agent and client

1/7 Theo wants to buy a bike.

LiveChat dashboard with a product recommendation sent asynchronously to a customer by support agent

2/7 He messages the bike shop when it’s convenient for him.

LiveChat dashboard with a product recommendation sent asynchronously to a customer by support agent

3/7 He doesn’t need to wait with the chat widget open until you reply.

LiveChat dashboard with a product recommendation sent asynchronously to a customer by support agent

4/7 Eve replies when she’s back at work.

LiveChat dashboard with a product recommendation sent asynchronously to a customer by support agent

5/7 Theo checks his phone in the morning.

LiveChat dashboard with a product recommendation sent asynchronously to a customer by support agent

6/7 He got Eve’s reply at his email address.

LiveChat dashboard with a product recommendation sent asynchronously to a customer by support agent

7/7 Now, he’s ready to buy his dream bike.

Communication that fits into every schedule

  • Illustration of the customer considering a bike purchase
  • Illustration of the customer sending a message to the customer service after hours
  • Illustration of the asynchronous communication in the LiveChat chat widget
  • Illustration of the customer agent reply in the LiveChat app
  • Illustration of the notification in a customer’s phone
  • Illustration of the email response from the customer service agent
  • Illustration of a satisfied customer after bike purchase
  • 1/7

    Theo wants to buy a bike.

  • 2/7

    He messages the bike shop when it’s convenient for him.

  • 3/7

    He doesn’t need to wait with the chat widget open until you reply.

  • 4/7

    Eve replies when she’s back at work.

  • 5/7

    Theo checks his phone in the morning.

  • 6/7

    He got Eve’s reply at his email address.

  • 7/7

    Now, he’s ready to buy his dream bike.

Freedom of choice is key
to customer happiness

Today, customers want to be in charge. They want to connect whenever they want, on any device they want: be it a laptop or a mobile phone.

Add LiveChat to your website, empower your customers, and see your business grow.

Frequently Asked Questions

Asynchronous communication is where messages are sent and received at different times. Unlike synchronous communication, where both parties are present and engaged in real time. Asynchronous communication allows for flexibility and convenience. This type of communication is commonly used in ecommerce, online direct messaging, email, and digital project management software (like Jira).

One of the main benefits of asynchronous communication is that it allows for greater productivity and efficiency. Individuals can respond asynchronously to messages at their own pace without interrupting their workflow. This improves time management and increases focus on important tasks. Additionally, asynchronous communication can help to reduce misunderstandings and miscommunications, as people have more time to carefully consider their responses. Overall, asynchronous communication is a valuable tool for online collaboration."

Asynchronous communication refers to a type of communication where the send and receive do not need to happen at the same time. This type of communication is often used when there is a time difference between the sender and receiver or when sender and receiver are in different locations. Asynchronous communication can take many forms, including email, DMs, text messaging, and social media.

One way to tell if communication is asynchronous is to look at the response time. If there is a delay between the time message is sent and the time response is received, then the communication is likely asynchronous. Another way to tell if communication is asynchronous is to look at the medium being used. Asynchronous communication is often done through text-based mediums, such as email or text messaging, rather than through real-time mediums, such as phone calls or video chats. Additionally, asynchronous communication often allows for more time to respond and can be more convenient for both the sender and receiver.

It is considered a commonly accepted standard to respond within 24-48 hours on working days and 48-72h on holidays. This allows the sender to have enough time to craft a thoughtful message while also giving the receiver enough time to respond without feeling rushed. It is important to note that some forms of asynchronous communication, such as email, may have different expectations for response times depending on the urgency of the message. However, the average response time in asynchronous communication can vary depending on the context and the medium being used. Overall, key to successful asynchronous communication is to be clear, concise, and timely in your responses.

To respond to an asynchronous message, it is important first to understand the context and purpose of the message. Additionally, it is important to be clear and concise in your response, using simple language and avoiding jargon.

When responding to asynchronouslys, it is also important to be timely. While you may not be able to respond immediately, it is important to respond within a reasonable timeframe. This will help maintain a positive relationship with the sender and ensure that communication remains open and effective. Usually, the longer delay in response increases communication partner frustration. Depending on the business branch, best practice is to respond within 1 working day, and an acceptable communication gap is a couple of working days. The general rule is to respond as fast as possible.

Synchronous communication refers to real-time communication where all parties involved are present and actively participating in a conversation. Asynchronous communication, on the other hand, refers to communication that occurs over a period of time gaps, with participants responding at their own pace.

Synchronous communication is ideal for situations that require immediate feedback or collaboration, such as team meetings, brainstorming sessions, or urgent problem-solving. It allows for real-time interaction and can help build stronger personal relationships between team members. Asynchronous communication, on the other hand, is better suited for situations where there are many participants or participants are in different time zones or have different schedules. It allows for flexibility and can help avoid scheduling conflicts.

In conclusion, both synchronous and asynchronous communication have their advantages and disadvantages. It's important to consider the nature of communication and the needs of the participants when deciding which method to use. By understanding differences, teams can choose the most effective communication method for their specific situation.

Synchronous communication refers to real-time communication where all parties involved are present and actively participating in the conversation. Asynchronous communication, on the other hand, allows for a time delay (gap) between messages and does not require all parties to be present at the same time.

It is possible for synchronous communication to change to asynchronous communication. This can happen when one or more parties are unable to participate in real-time due to scheduling conflicts or other reasons. In such cases, communication can be shifted to an asynchronous mode, like email or direct messaging, where messages can be sent and received at different times. This allows for more flexibility and can help ensure that all parties are able to participate in the conversation.

Overall, the ability to switch between synchronous and asynchronous communication can be beneficial in many situations. It allows for greater flexibility and can help ensure that all parties are involved and participate in the conversation, regardless of obstacles.

Be flexible.
Communicate better

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