Place a beautiful, highly functional chat widget on your website.

Embed a high-performance chat widget in your mobile apps.

Share a short link to direct visitors straight to the chat page.

Bring all your Facebook communication right into LiveChat app to better connect with your fans.

Receive and send text messages directly in the LiveChat app. Enjoy all the benefits of always being where your customers are.

Let visitors message you directly via the Messages app on iOS and macOS. Connect with 1.5 billion Apple users without leaving the LiveChat app.

Integrate LiveChat with email marketing software, and include your visitors in email campaigns.

Streamline communication by responding to Instagram messages directly from LiveChat.

Manage your X conversations directly in LiveChat.

Connect with your customers on the most popular messaging app in the world.

Equipped with knowledge about LiveChat and Text products, our AI assistant will answer your questions and help you with your daily tasks.

Receive reply suggestions based on knowledge sources you import to LiveChat.

Get one-click tag suggestions during chats based on your previous tagging.

Enhance your messages with AI editing tools such as rephrasing, summarizing, correcting grammar, and even expanding texts.

Get the gist of your conversation without reading through the entire transcript with AI chat summary.

Get real-time sentiment analysis during chats to better understand your customers.

The number of visitors you can monitor in LiveChat at any given time.

Place your chat widget on multiple websites with no additional charge.

Application for web, desktop, and mobile.

Gather valuable information at the beginning and at the end of each chat.

Automatically ask a visitor for their email address if your agents haven’t responded for a specified amount of time.

Detailed information on your visitors including name, e-mail, location, currently viewed page and more.

Let your visitors rate the agent that chatted with them.

Transfer an ongoing chat to other agents when in a pinch or when expert advice is needed.

Intelligent chat distribution between available agents.

All visitors starting a chat will be queued. Chats can be then picked up manually by agents.

Save frequently used responses under a shortcut and speed up the conversation.

Add a unique style to your messages with canned responses only you can use.

Get event-based response suggestions during chats and reply faster.

Save filter combinations as segments to pick out hot leads in a flash.

Assign case-specific tags to chats and easily locate them in your Archives later.

Share marketing materials, tutorials, and other files over chat. You can also receive files from visitors.

Route chats from specific URLs like domain.com/help to your support agents or domain.com/pricing to your sales agents.

Assign tags automatically based on the canned response you use in the chat.

Automatically route visitors to agent groups that know their language.

Take over the conversation either from a bot or your support agent.

Set the working hours for your agents to ensure smooth transitions between shifts.

Keep visitors and agents on the same page by enabling asynchronous communication, whether a chat is live or spread out across hours, days, or months.

Review your chat history and search for specific conversations.

Your visitors can receive emails with chat transcripts if they wish to review their conversations.

A summary of agent's activities that shows how well he or she is doing while chatting.

Get a weekly summary of the most popular customer questions and trending topics.

A rundown of the most important metrics from your LiveChat.

Essential information regarding your live chat like number of chats, availability, engagement, satisfaction and more.

An overview of the tags used that help you identify popular support cases.

See how many campaigns displayed to visitors resulted in a chat.

This report lets you know when your agents were available for chats during a particular day. The report keeps track of agents' statuses and shows a graphical representation of their activity.

See how your agents are doing. Spot top performers and teammates who need to improve certain areas of their work.

Analyze chat duration for different agents, tags, and groups to improve efficiency.

See how long it takes an agent to reply to a new chat.

Receive scheduled reports that cover a particular aspect of your solution. Available in CSV, TSV, XLS and other formats.

See how many agents you will need to efficiently staff your chat.

Make the first move and initiate a chat with a website visitor yourself.

Get more chats by drawing your visitors' attention to your chat window with a colorful eye-catcher.

Encourage visitors to chat thanks to recurring campaigns that greet them, offer help, and showcase your products.

Announce your products, services, and offers to customers once per visitor's lifetime.

Adjust your chat widget by adding custom phrases in any of the 48 available languages.

Switch your chat widget to dark mode and make it more comfortable to use for your customers.

Adjust the appearance of the chat widget, including theme, colors, position, and offsets, and see a live preview without the need to save changes.

LiveChat widget offers native support for right-to-left languages, like Arabic and Hebrew.

Choose one of the available chat widget themes to make it fit with your website's design.

The WCAG 2.1 Level AA compliant chat widget has screen reader support, keyboard navigation, and contrast adjustments.

Brand your chat widget with your company's logo.

Customize the look of the chat widget for each website you're using LiveChat on.

Choose one of the 48 available languages for your chat widget. Create dedicated agent groups and assign specific languages to your chat widget to provide multilingual customer support.

Ask us to remove the 'Powered by LiveChat' branding from your chat widget.

Assign administrative privileges to certain users only.

Supervise ongoing chats to train new agents and ensure the best chat quality.

Divide users into groups responsible for particular branches of your business.

Automatically transfer a chat when an agent is not responding in a conversation. To keep your chat flow steady, you can choose the amount of time after which the chat will be transferred.

Chat with your team behind the scenes and leave private notes in chats visible only to your team.

Pull and feed various data via the LiveChat API, which allows for the creation of custom integrations.

Connect a variety of free and paid 3rd party apps, including CRMs, e-commerce platforms, social media channels, and help desk software. Explore the Marketplace for more information.

Integrate LiveChat with ChatBot to build and launch conversational chatbots without coding. Start a free trial, subscribe later.

Integrate LiveChat with HelpDesk to add email to your communication channels in a form of ticketing system. Start a free trial, subscribe later.

Integrate LiveChat with KnowledgeBase to create, manage, and share self-service content with your customers. Start a free trial, subscribe later.

Connect your Shopify store with LiveChat and grow your sales.

Connect your WooCommerce store with LiveChat to chat with customers and see their shopping carts.

Connect your BigCommerce store with LiveChat and turn store visitors into customers.

Set up business goals you want to reach over chat, like making a sale or signing up a new customer, and see how many conversations end up with them.

Automatically track chats that lead to a sale. Measure how much value you’re getting out of LiveChat by going over chat Archives or the Sales Tracker report.

Ensure connection safety through SSL encryption protocol.

View and edit the list of visitors who are blocked from using your chat. Add and remove IPs and decide how long to ban a visitor for.

Credit card numbers are not visible during chats and will not be stored in the archives.

Host your data in the USA or in the EU in compliance with data protection requirements.

You can use your Google Account to log in to LiveChat. This saves you the need for remembering yet another password.

Protect your LiveChat tracking code from being added to unauthorized websites.

Improve your security by using Google's 2-step verification when logging in. This will make unauthorized access to your account nearly impossible.

Restrict access to your LiveChat to a limited number of IPs.

Receive an on-demand file that lists all notable changes made in the application settings.

Our specialists will be ready to advise on the best practices in terms of LiveChat security inside your premise.

LiveChat helps you maintain HIPAA compliance with enhanced security standards and a business associate agreement (BAA) so your organization can collect health information safely and securely.

LiveChat is ready for integration with enterprise-grade or cloud SSO solutions (based on SAML 2.0).

Learn the ropes of chatting and customer service thanks to a collection of articles on LiveChat.

Contact us using chat on our website or directly in your LiveChat app.

Training session that will teach your agents how to effectively use LiveChat for sales and support. This training will give you the know-how necessary to run a successful LiveChat implementation.

Our software engineers will assist you with custom implementations and integrating LiveChat with your existing software environment.

Our legal team will take care of analyzing or drafting the paperwork your company needs to get started with LiveChat.

As an alternative to using your company card, you can pay for LiveChat with purchase orders and annual invoices.

You will be assigned a dedicated account manager that will be responsible for the success of your LiveChat. Your Key Account Manager will help you set up as well as keep optimizing your LiveChat for the best results.

Get comprehensive professional services from LiveChat including quick implementation, tailored support, training, and more.