Easy to use for traders
and agents
LiveChat is easy to spot and understand. Traders will know exactly how to get in touch with you when they have a question.
LiveChat is quite user friendly and easy to spot on the website. Traders never have to search for the live chat icon, as it used to happen with other solutions before.
– Yana Marinova, Back Office & Support Manager at Tier1FX
Because we offer services globally we encounter clients from a number of different backgrounds who speak a variety of languages. Many of those clients will struggle to converse with us in English over the phone, so prefer to take their time using a chat service.
– Christopher Reynolds, Director at ThinkForex
Less expensive
than phone
When playing the margins, your customers don’t want to spend their gains on phone bills just to contact you. You also can’t have a toll-free number for every country.
LiveChat allows your team to contact multiple people at once, which means lower costs of contact when compared to phone.
LiveChat provides quicker and more interactive support than emails and eliminates the cost of phone calls.
– Yana Marinova, Back Office & Support Manager at Tier1FX
LiveChat in the forex
industry: Tier1FX
Tier1FX gains an edge over the competition with 15 agents delivering stellar customer service through LiveChat:
“The level and quality of Customer Support that is what makes clients switch brokers – unlike retail sales, forex accounts need ongoing support and existing clients make multiple investments when they are satisfied with the support they get.”
Many brokers offer excellent trading conditions and often it’s the level and quality of customer support that is what makes clients switch brokers.
– Yana Marinova, Back Office & Support Manager at Tier1FX