http://feeds.soundcloud.com/users/soundcloud:users:215118282/sounds.rss https://www.livechat.com/podcast/ en-US This podcast was created to share the knowledge we've gained, here at LiveChat, during our journey. We've started as a small, garage start-up to become leaders of live chat market and that’s a lot of knowledge to share! We hope that you will make a good use of it and that we will help you to grow your online business. Enjoy! no apps@livechatinc.com Business Sidekick LiveChat business, marketing, customer service, business insights Tips and tricks on how to grow your online business. This podcast was created to share the knowledge we've gained, here at LiveChat, during our journey. We've started as a small, garage start-up to become leaders of live chat market and that’s a lot of knowledge to share! We hope that you will make a good use of it and that we will help you to grow your online business. Enjoy! All rights reserved https://www.livechat.com/podcast/guide-to-starting-a-business/ Thu, 30 Mar 2017 08:08:07 +0000 https://www.livechat.com/?post_type=podcast&p=142838 no Rand Fishkin shares his insights about starting a business and surviving the first, tough years. We also get to know why his mustache became more famous than most of the companies on the market. Rand Fishkin shares his insights about starting a business and surviving the first, tough years. We also get to know why his mustache became more famous than most of the companies on the market. Justyna Polaczyk https://www.livechat.com/podcast/remotely-working-team/ Thu, 23 Mar 2017 08:19:23 +0000 https://www.livechat.com/?post_type=podcast&p=140707 no Krister Haav, co-founder of Toggl, describes pros and cons of having a remote team. Since Toggl hires people from 16 countries, Krister is an expert in hiring, managing and motivating people working remotely. Krister Haav, co-founder of Toggl, describes pros and cons of having a remote team. Since Toggl hires people from 16 countries, Krister is an expert in hiring, managing and motivating people working remotely. Justyna Polaczyk https://www.livechat.com/podcast/how-to-scale-your-business-slack/ Thu, 23 Feb 2017 15:00:37 +0000 https://www.livechat.com/?post_type=podcast&p=133945 24:22 no Bill Macaitis, former Salesforce and Zendesk executive and Slack’s first CMO, talks about what’s the most important in business. Does a recipe for success exist? Bill Macaitis, former Salesforce and Zendesk executive and Slack’s first CMO, talks about what’s the most important in business. Does a recipe for success exist? Justyna Polaczyk https://www.livechat.com/podcast/customer-service-then-now-and-the-future/ Thu, 13 Oct 2016 12:16:32 +0000 https://www.livechat.com/?post_type=podcast&p=107333 25:12 no My today’s guest is Shep Hyken, customer experience expert, and New York Times bestselling author. We’re talking about the evolution of customer service and customer experience. My today’s guest is Shep Hyken, customer experience expert, and New York Times bestselling author. We’re talking about the evolution of customer service and customer experience. Justyna Polaczyk https://www.livechat.com/podcast/sujan-patel-how-to-build-your-personal-brand/ Thu, 08 Dec 2016 14:16:22 +0000 https://www.livechat.com/?post_type=podcast&p=116487 18:08 no Sujan Patel, the co-founder of Web Profits, a marketing expert and adrenaline junkie reveals the secret of how to build a personal brand. Sujan Patel, the co-founder of Web Profits, a marketing expert and adrenaline junkie reveals the secret of how to build a personal brand. Justyna Polaczyk https://www.livechat.com/podcast/how-to-be-better-salesperson/ Thu, 10 Nov 2016 14:14:35 +0000 https://www.livechat.com/?post_type=podcast&p=112257 14:26 no Kelly Roach an International best-selling author and the CEO of Kelly Roach Coaching. In this episode, she shares insights on how to become a better entrepreneur and a better salesperson. Kelly Roach an International best-selling author and the CEO of Kelly Roach Coaching. In this episode, she shares insights on how to become a better entrepreneur and a better salesperson. Justyna Polaczyk https://www.livechat.com/podcast/extraordinary-customer-service/ Thu, 21 Jul 2016 08:10:29 +0000 https://www.livechat.com/?post_type=podcast&p=97125 13:13 no From this interview with Adam Toporek, customer service expert, you’ll learn everything you should know about delivering awesome customer experience! From this interview with Adam Toporek, customer service expert, you’ll learn everything you should know about delivering awesome customer experience! Justyna Polaczyk https://www.livechat.com/podcast/seo-optimization-website-architecture/ Thu, 09 Feb 2017 13:41:09 +0000 https://www.livechat.com/?post_type=podcast&p=129896 no Brian Dean from Backlinko dispels myths about SEO and shares best practices about how to optimize your website for search engine optimization. Brian Dean from Backlinko dispels myths about SEO and shares best practices about how to optimize your website for search engine optimization. Justyna Polaczyk https://www.livechat.com/podcast/definition-content-marketing/ Thu, 05 Jan 2017 15:50:17 +0000 https://www.livechat.com/?post_type=podcast&p=121247 23:37 no John Hall, co-founder and CEO of Influence & Co. talks about essentials and definition of content marketing. John Hall, co-founder and CEO of Influence & Co. talks about essentials and definition of content marketing. Justyna Polaczyk https://www.livechat.com/podcast/social-customer-service/ Thu, 15 Sep 2016 12:18:21 +0000 https://www.livechat.com/?post_type=podcast&p=100543 18:57 no If you want to deliver exceptional customer service, you can’t forget about social networks. My today’s guest is Paolo Fabrizio, a social customer service expert, author, and speaker. If you want to deliver exceptional customer service, you can’t forget about social networks. My today’s guest is Paolo Fabrizio, a social customer service expert, author, and speaker. Justyna Polaczyk https://www.livechat.com/podcast/build-first-customer-support-team/ Thu, 22 Dec 2016 15:00:52 +0000 https://www.livechat.com/?post_type=podcast&p=119511 21:42 no From this episode, you’ll learn from Mat from HelpScout how to hire right people for your team and what customer service metrics are the most important. From this episode, you’ll learn from Mat from HelpScout how to hire right people for your team and what customer service metrics are the most important. Justyna Polaczyk https://www.livechat.com/podcast/business-and-technology/ Thu, 27 Oct 2016 14:27:30 +0000 https://www.livechat.com/?post_type=podcast&p=109599 22:46 no With Lute Atieh, the COO and VP at the American Business & Technology University, and a pilot, I’m talking about the technology and the future of business. With Lute Atieh, the COO and VP at the American Business & Technology University, and a pilot, I’m talking about the technology and the future of business. Justyna Polaczyk https://www.livechat.com/podcast/prepare-online-business-holiday-season/ Thu, 29 Sep 2016 07:39:38 +0000 https://www.livechat.com/?post_type=podcast&p=102710 12:26 no Shauna Moran from Shopify team shares the best ways of preparing your online business for the holiday season and accelerating your sales. Shauna Moran from Shopify team shares the best ways of preparing your online business for the holiday season and accelerating your sales. Justyna Polaczyk https://www.livechat.com/podcast/social-media-business-yes-no/ Thu, 04 Aug 2016 12:02:41 +0000 https://www.livechat.com/?post_type=podcast&p=97696 19:36 no If you ever wondered when is the right time to create a business social media account, you should listen to the interview with Mick Griffin, Brand24 Chief Revenue Officer and social media expert! If you ever wondered when is the right time to create a business social media account, you should listen to the interview with Mick Griffin, Brand24 Chief Revenue Officer and social media expert! Justyna Polaczyk https://www.livechat.com/podcast/get-more-website-visitors/ Thu, 24 Nov 2016 14:35:31 +0000 https://www.livechat.com/?post_type=podcast&p=114269 19:21 no Anastasia Philopoulos is a Content Creator with the Shopify Partner Program and a chocolate stout beer lover. In this episode, she shares her insights into how to get more website visitors. Anastasia Philopoulos is a Content Creator with the Shopify Partner Program and a chocolate stout beer lover. In this episode, she shares her insights into how to get more website visitors. Justyna Polaczyk https://www.livechat.com/podcast/get-started-email-marketing/ Thu, 01 Sep 2016 10:38:11 +0000 https://www.livechat.com/?post_type=podcast&p=99085 18:10 no Michal Leszczynski, Content Manager at GetResponse, reveals all secrets of successful marketing campaigns. I’m also presenting a step-by-step guide to get started with email marketing! Michal Leszczynski, Content Manager at GetResponse, reveals all secrets of successful marketing campaigns. I’m also presenting a step-by-step guide to get started with email marketing! Justyna Polaczyk https://www.livechat.com/podcast/how-to-sell-online/ Thu, 26 May 2016 09:25:20 +0000 https://www.livechat.com/?post_type=podcast&p=94355 13:37 no Today’s guest is Jonny Everett, the Director of Customer Development and co-founder at The Chat Shop, who shares his knowledge about how to plan online selling and what mistakes to avoid. Today’s guest is Jonny Everett, the Director of Customer Development and co-founder at The Chat Shop, who shares his knowledge about how to plan online selling and what mistakes to avoid. Justyna Polaczyk https://www.livechat.com/podcast/must-have-apps-for-small-business/ Thu, 18 Aug 2016 14:04:54 +0000 https://www.livechat.com/?post_type=podcast&p=98138 9:55 no Today, I’m presenting with Suzie Blaszkiewicz from GetApp an essential checklist of must-have applications every startup or young business should have. Today, I’m presenting with Suzie Blaszkiewicz from GetApp an essential checklist of must-have applications every startup or young business should have. Justyna Polaczyk https://www.livechat.com/podcast/seo-for-dummies/ Thu, 12 May 2016 14:02:40 +0000 https://www.livechat.com/?post_type=podcast&p=93536 11:37 no If you don’t know “how to SEO,” you will love this episode. Bartosz Góralewicz, an SEO expert, will help you to bring free, organic traffic and valuable leads to your website. If you don’t know “how to SEO,” you will love this episode. Bartosz Góralewicz, an SEO expert, will help you to bring free, organic traffic and valuable leads to your website. Justyna Polaczyk https://www.livechat.com/podcast/copy-sells-value-proposition/ Thu, 28 Apr 2016 11:49:01 +0000 https://www.livechat.com/?post_type=podcast&p=92961 11:18 no If you want to write damn good, persuasive copy, you can’t miss this episode. You’ll learn why value proposition is so important for your customers. You’ll also learn how to sell benefits, not products! If you want to write damn good, persuasive copy, you can’t miss this episode. You’ll learn why value proposition is so important for your customers. You’ll also learn how to sell benefits, not products! Justyna Polaczyk https://www.livechat.com/podcast/how-to-successfuly-manage-saas-inbound-sales/ Thu, 26 Jan 2017 12:31:35 +0000 https://www.livechat.com/?post_type=podcast&p=126393 no Jakub is a Customer Success Manager and an excellent deal-closer with over 8-year experience in customer relations. In this episode, he shares his insights on How to Successfully Manage SaaS Inbound Sales. Jakub is a Customer Success Manager and an excellent deal-closer with over 8-year experience in customer relations. In this episode, he shares his insights on How to Successfully Manage SaaS Inbound Sales. Justyna Polaczyk https://www.livechat.com/podcast/how-to-drive-traffic-to-your-website/ Thu, 09 Jun 2016 11:52:37 +0000 https://www.livechat.com/?post_type=podcast&p=95125 10:58 no You don’t have to go into paid advertising to get more website visits, there are lots of other methods helping to attract them. Learn how to drive traffic to your website and get thousands of customers. You don’t have to go into paid advertising to get more website visits, there are lots of other methods helping to attract them. Learn how to drive traffic to your website and get thousands of customers. Justyna Polaczyk https://www.livechat.com/podcast/how-to-create-knowledge-base/ Thu, 23 Jun 2016 10:36:34 +0000 https://www.livechat.com/?post_type=podcast&p=96095 9:57 no A knowledge base is an essential part of every customer service as it allows your customers to self-help. Luckily, its creation is not a great deal. Thanks to my guest’s tips, you’ll be able to build it yourself! A knowledge base is an essential part of every customer service as it allows your customers to self-help. Luckily, its creation is not a great deal. Thanks to my guest’s tips, you’ll be able to build it yourself! Justyna Polaczyk https://www.livechat.com/podcast/ideal-customer-profile/ Thu, 07 Jul 2016 08:00:29 +0000 https://www.livechat.com/?post_type=podcast&p=96612 14:34 no Emilia Mosiewicz, LiveChat Sales Director explains why creating an ideal customer profile is essential to understand why customers buying from you and how to sell them new products. Emilia Mosiewicz, LiveChat Sales Director explains why creating an ideal customer profile is essential to understand why customers buying from you and how to sell them new products. Justyna Polaczyk https://www.livechat.com/podcast/how-to-design-a-killer-website/ Fri, 15 Apr 2016 11:29:07 +0000 https://www.livechat.com/?post_type=podcast&p=92096 13:15 no From today’s episode, you’ll learn why making a user-friendly, easy to use, and delightful website translates into traffic. You’ll also learn to evaluate the effectiveness of your website by yourself! From today’s episode, you’ll learn why making a user-friendly, easy to use, and delightful website translates into traffic. You’ll also learn to evaluate the effectiveness of your website by yourself! Justyna Polaczyk