Find the most popular questions and topics on your LiveChat without having to read through thousands of chats.
Insights gives you a weekly update on the most popular cases from your chat.
This will save you hours of manual work spent on reading through your Archives and browsing your Reports.
Key Features
Alerts
Want even more information? Set up a custom alert for any LiveChat Report and get notified when big movements happen.
Trends
Get up to date information on the biggest topics on your chat so you can react quickly.
Most frequent questions
Weekly update with top questions from your customers grouped up by similarity.
Benefits
Actively developed
We’re constantly updating Insights – you can expect the app to get better and better over time.
Make more informed decisions
You don’t have to guess which parts of your chat need attention. This leaves you with more time to solve those problems.
Get regular about your chat
No need to set reminders – Insights will keep the schedule and update you regularly with new information.
Save time on manual work
You don’t have to read through thousands of chats to find the most popular questions and cases – Insights does this for you.
Tutorial & Support
To get help and support contact LiveChat. You can also suggest improvements or request new features in the upcoming versions of Insights.
The developer LiveChat indicated that the app’s privacy practices may include handling of user data. You can learn more in the app ’s Privacy Policy.