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Communication
Mastering Customer Service Phrases for Effective Chat Interactions
Positive customer service phrases make customers feel like you're their friend who can solve their problems. From the moment the chat begins to the moment it ends, specific phrases used by customer service agents play a critical role in guiding, assisting, and resolving... read more
Stop Saying “Sorry for the Inconvenience” and Learn How to Apologize to Customers
When getting customer service help, how often do you hear the phrase "Sorry for the inconvenience"? Does it make you feel better and more relaxed, or do you get even more frustrated? The latter, I'd say. "Sorry for the inconvenience" lacks an authentic feel and comes across as... read more
Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales
Increase Customer Satisfaction Through the Voice of the Customer
Understanding the voice of the customer has become vital for businesses seeking to deliver exceptional customer experiences. By actively listening to and acting on customer feedback, you can improve customer satisfaction and build strong loyalty. This article explores the... read more
Working Together as a Team: How to Achieve it?
Get to know other team members. Work out clear goals and a clear vision. Define clear roles for better team performance. Improve skills to support work efficiency. Support a sense of community. Work better as a remote team. Try team building events for remote teams. Hire... read more
Navigating the World of Online Communication: the Pros, Cons, and Best Practices
Most of today’s communication happens online. It’s happening whether you’re asking your coworker when they’ll finish their task or if you’re chatting with a support agent to find out why your shipment is taking so long to arrive. Have you ever thought about how much we rely... read more
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Live Chat Routing – Lead Customers in Distress to Their Heroes
If you're running a business, it's very likely that you've had to deal with incoming chat requests at some point. It's hard to deny that the chat widget has become a staple of online communication and an integral part of modern website design. When in need, customers... read more
9 minutes
Nov 22, 2022
What is Asynchronous Messaging & How to Use It in Customer Service
When it comes to customer service, what’s more frustrating than having to start a chat all over again because you accidentally closed a tab? I mean, besides waiting 15 minutes in a queue to talk to a CS agent? If there’s anything that could bring comfort in such situations,... read more
Build Customer Relationships That Last With Our New Mailchimp Integration
Connecting with customers is easier than ever. With LiveChat, you can engage with visitors on your website, interact with buyers, and help customers right when they need you. The key to turning these interactions into lasting customer relationships is acting on all the... read more
What’s Omnichannel Customer Service and Why Do You Need It for Stellar Customer Experience?
If your customers have a hard time contacting you, you’d better do something about it. If you don't, you'll soon be out of business. Sure, a great product or service that people need is the key to success. If you think it’ll sell itself and you can just watch your sales number... read more
A Complete How-To Guide for Working Remotely: Best Practices, Tools, Teams, Leadership
👉 Intro 👉 What’s remote work? 👉 Remote work in practice 👉 Virtual teams 👉 Remote leadership 👉 How to work remotely 👉 HR and remote work 👉 Best practices 👉 Pros and cons Introduction Over the last year, remote work has taken the world by storm. Before the pandemic, only 3.6% of... read more
The Complete Guide to Running Effective Virtual Meetings
You open your eyes, get out of bed, and go brew your first coffee of the morning. What day is it? Right, it’s Wednesday. You check your phone to see how many virtual meetings you have planned for today. Only four? “Not bad,” you think. You grab a company cup and head to the... read more
How to Choose the Best Chatbot for Your E-Commerce Business
E-commerce is going through another transformation, with chatbots and live chats mapping out customer journey and driving sales. Conversational technologies are ruling online business, and you can see the proof of this everywhere. Previously silent, online marketplaces and stores... read more
9 minutes
Mar 23, 2019
Best Software for Every Stage of Email Marketing
One of the most comprehensive marketing tasks is to make your email attract subscribers’ attention in their busy inboxes. According to VentureBeat, email marketing generates the highest ROI for marketers. That’s the reason why lots of businesses widely use this strategy.... read more
7 minutes
Oct 26, 2018
6 Simple Ways to Communicate with Your Customers Better
Effective communication is the key to building and nurturing any relationship - be it personal or professional. Even in business, communicating with customers effectively can help you gain their loyalty - leading to repeat purchases, positive word-of-mouth, and referrals. On the... read more
