Chat

Let customers chat with your team through a dedicated mobile app

Developed by LiveChat

Works with LiveChat

Chatting with your team has never been easier. Install Chat integration and allow your customers to connect with your business using a dedicated app. Thanks to notifications, they will never miss any messages sent by your agents.

Enabling Chat integration lets your customers continue a chat on their phones. Whenever they are in a hurry and need to switch from desktop to mobile, the Chat mobile app is an excellent way to stay in touch with your team.

Your customers can transfer a chat to mobile through a chat menu. You also have an option to send them a link to a dedicated app directly in a chat window. When all of your agents are busy or offline, your customers will be encouraged to continue conversations on their phones.

This means a reduced number of chat abandonments and improved customer satisfaction.

The chat app is created by LiveChat. All LiveChat, ChatBot, and other integrations (like Product Cards) will work inside the mobile app so that you can use them as always.

Key Features

Ability to continue a chat on mobile

When your customer is in a hurry or needs to walk away from the computer, they can continue a conversation with your team on their phone. With a quick and easy code scan, the conversation appears on a mobile device.

Push notifications

The main reason for customers dropping chats is the lack of visible notifications about the agent's response. With push notifications, your customers will never miss your response. For your company, this means an improved Customer Satisfaction Score.

Fast & convenient

Immediate contact with your team is available at your client's fingertips. With a mobile app, they don't need to visit your website to start another chat.

Experience they already know

Chat mobile app works similarly to Messenger or WhatsApp. Your clients’ conversations are available in one place with easy access to them.

Benefits

Be where your customers are

Make a step towards being mobile-first. In the world of constant rush, over 75% of chats are handled on mobile. And it's still growing. Thanks to Chat, your conversations are easily accessible, straight from the pocket.

No more abandoned chats

Say goodbye to missed conversations and welcome an improved customer experience. With Chat, you are sure your clients get a notification after your team answers their questions.

Seamless integration

Chat integration is provided by LiveChat. All LiveChat, ChatBot, and other integrations (like Product Cards) work inside the mobile app so that you can use them like always.

Tutorial & Support

To get help and support contact LiveChat. You can also suggest improvements or request new features in the upcoming versions of Chat.

Key Features

Benefits

Tutorial & Support

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