The Dashboard provides a rundown of your customer service activities, both for chats and tickets. Put it on a screen in your office to keep an eye on your agents’ performance.
In other news…
Work Scheduler for days
Shift managers rejoice! You can now modify the working hours for each day of the week using the updated work scheduler. Read our guide…
Webinar: Improving sales with live chat
We recently co-hosted a webinar on improving sales using live chat. If you like the idea of improving your bottom line with a couple of LiveChat-related tweaks, check out the recorded version!
Fundraising with web chat
Are donors that different from shoppers when it comes to approaching them online? See what Adam Bluemner, expert on nonprofits, has to say about the use of live chat technology by charities. Read more…
Get the latest news via the Updates section (link also available in the web app)
