Hi,

Using LiveChat in nature,
On a summer adventure?
Or on a desktop computer,
Next to your chatting tutor?

If you’re stuck in the office,
For you there’s also this notice.
Show us how you chat,
Doesn’t matter where you at!

Be bold, be creative,
Dare I say be innovative.
On Instagram you must post,
A hashtag is crucial as butter on toast.

Win a shiny MacBook Pro!
No time to waste, so give it a go!

Show us how you chat and win a MacBook Pro!

Post a picture or a video on Instagram showing how you chat and win a MacBook Pro! Use the hashtag #SupportHero.

You don’t chat yourself? This is fine, pass this message to your agents! Or… use this opportunity to become a Support Hero for one day!

Schedule meetings in the chat widget with Calendly

Are you sending emails back and forth with customers to pick a suitable date for a meeting? Here’s how you can speed it up. Integrate with Calendly and let customers schedule with you directly in the chat widget. To do so, send a personalized invitation right from the LiveChat app.

Admins can now manage your LiveChat subscription

Administrators can manage your subscription, as well as the owner. It makes things easier when the owner isn’t the only one in charge of LiveChat at your company.

Measure your customer service ROI

As a manager, you need to know the impact of customer service on revenue. In LiveChat, you can use the dashboard to monitor team performance, set up goals for sales teams and check the value of your chats in Sales Tracker.

Here’s a short guide to powerful LiveChat tools helping with measure and improve your sales.

Factors that discourage users from using live chat

Our Research Team investigated why some visitors are unwilling to use a live chat option to contact a company. Unfortunately, it turned out that it’s not them… it might be you. Well, not the real you, but the stock pictures you’re using or intrusive eye-catchers screaming, “I’m here!”

What do customers think about it and how to make live chat an integral part of your website?

Episode #17

Let’s jump on a call

This month, we’d like to share with you a new integration that can be a game-changer in some situations. The Google Hangouts Meet integration lets you start a call right from the chat. It might be your customers who’d like to discuss some issues on a call or your agents’ preference. Either way, it’s always good to have alternative communication channels. You can install the app in just a few clicks, and try it out on free one-day trial.

If you’d like to know about different ways of extending your LiveChat, make sure to check our articles!

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