Hi,

You just got a new way to measure your greetings. What a better time to tweak them? Use the new greetings report, check how many chats your greetings generate, and make them even better to reach more customers. And speaking of greetings… Let’s say “Hi!” at Chatbot summit in Berlin, this December. We’ll be there!

In the meantime, how about we get your business ready for the upcoming holidays?

Increase your greeting conversion rate

We’ve added a data breakdown to the greetings conversion report. All greetings are displayed in a table with information about the conversion rate and the number of chats. Now, it’s easier to decide which greeting needs some tweaking to bring more chats.

Get a free ticket for the Chatbot Summit

Once in a while, we leave our desks, to join an exciting event. Sometimes, it’s a company’s retreat, other times it’s the Chatbot Summit in Berlin. It takes place December 10-13, and our Head of Support, Grzegorz Woźniczko, will give two presentations there.

If you want to join, write to us at community@livechatinc.com. The first person who tells us the location of the last Chatbot Summit will get a free ticket for the conference. Go!

Automate your customer service

Badly implemented bots can annoy your customers and harm your business. But properly designed and implemented, chatbots can free up your customer service team’s time, and add delight to the shopping experience on your site or app.

Read how to make the chatbot work during the holiday season.

Holiday Season YouTube Series

We want to give you a hand to make sure you make the most out of the season with the right tools, plans, and tips. Check out our video series that includes:

• Preparing your site for mobile visitors (50% of sales done through the season are done with a mobile phone).
• Boosting your online store presence.
• Automating processes to help your employees and more!

Last-minute tips for ecommerce success on Cyber Monday

Combined with Black Friday, Cyber Monday kicks off what is expected to be a trillion dollar holiday shopping season. Cyber Monday sales alone are expected to reach $9.4 billion. Make it easy for your customers and employees to navigate a flood of prospective buyers, and you can carve out a piece of the Cyber Monday pie for your business. Go get some of the action with tips!

Episode #20

Building LiveChat Apps 101 Webinar

Looking back, November was full of exciting events. One of them was Building LiveChat Apps 101: Create, publish, and monetize your app webinar. Our colleague, Michał Cichocki, built a sample app for sending rich messages. He talked about monetization at LiveChat and shared some tips on the app review process. Interested? Check out the webinar recording!

Speaking of rich messages, we’ve wrapped up everything we know about them in a brand new document. If you’re looking for ideas on how to engage customers in chat, make sure to give this doc a look.

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