Hi,

The last couple of weeks have been difficult for all of us. COVID-19 has turned the whole world upside down and affected all areas of our lives. One of them is in business, and we’re all still adapting to a new reality. At LiveChat, we’re ready to support you.

On a more positive note, our teams are doing their best to continually improve our product. Customer experience is as important as ever, and we want to enable you to use LiveChat in ways that are the most convenient for you. With that in mind, we’d like to invite you to test out Apple Business Chat and join beta tests for asynchronous messaging.

Connect with your customers using Apple Business Chat

There are over 1.5 billion Apple users worldwide, and now, you can connect with them faster than ever. Connect Apple Business Chat with your LiveChat account, and allow your customers to quickly chat with you via iMessage, just as they would while texting their family and friends.

They’ll see the chat option in Safari, Spotlight search, Apple Maps, Siri, on your website, your social media, in your iOS app, and now with Chat Suggest.

The integration (available only with Business and Enterprise plans) is free to use until May 31, 2020. Take it for a spin and let us know what you think.

Help us make LiveChat work better for you and your customers

Do you like invitations? I do, and here’s another one. Want to take advantage of new LiveChat capabilities before anyone else? Join the beta test for asynchronous messaging. Improve chatting experience and give customers and agents the freedom to reply whenever they want.

Now, customers can message you and go about their day. When the agent replies, customers get notified at their email address. Agents handle messages and live conversations in one place – LiveChat. Restart any conversation, anytime you need. Stay in touch with customers on their terms to create lasting connections.

Help us shape the future of LiveChat

Imagine you are heading to a perfect LiveChat galaxy. Sounds good, doesn’t it? However, there’s only so much space in your spacecraft, and you’ll have to make sacrifices.

We’ve prepared a ten-question quiz. Each question has a different set of tools and features, and you’ll have to decide which of them are flying with you and which won’t make it into space.

Lessons we’ve learned after we switched to remote work

As I mentioned in the opening lines, the coronavirus pandemic forced us to rearrange our lives on many different levels, including the way we work. Thanks to the nature of our business operating 100% online, we could comply with the government’s recommendations and make the transition to remote work in less than 24 hours.

We’re still adapting to the new situation, but luckily, we had been using tools like Slack or Jira before we switched to remote mode. To help you deal with the changes in your company, we’re sharing what we’ve learned on the way and how we changed our internal communication.

Episode #24

Seamless communication with new Slack integrations

Many of you have been asking about our integration with Slack… Say no more! Now, our Marketplace offers not one, but two apps that bring LiveChat and Slack together.

Slack for LiveChat lets you connect LiveChat groups with Slack channels. For example, all chats from a Sales group in LiveChat could be directed to a #leads Slack channel. Also, the app supports emojis that we all love so much. 😍

With Slack Connector, you can invite other Agents to your chats on Slack. You send a request from LiveChat and your teammate receives a Slack notification. They can jump right in and supervise the chat. Sounds like a great way to handle difficult cases together.

There’s no need to make your choice right now. Test the integrations and pick the one you like more.

Speaking of apps, if you’d like to learn how to integrate with a chatbot of your choice, make sure to join our webinar in April: Building LiveChat Apps 101: Connect your bot with LiveChat using webhooks.

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