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Security

Focus on growing your business. We will make sure your data is safe.

Free 14-day trial No credit card required

LiveChat security features

Encryption

Encrypted connection

Each connection to LiveChat servers is encrypted with 256bit SSL protocol, both for agents using the application and customers using the chat widget on your website.

Connection encryption

Credit card masking

Hide sensitive data

If you don’t want to process payment information via LiveChat, you can prevent credit card numbers from showing up in the app.

How it works

LiveChat detects when a customer enters their credit card number and masks it. Only the last couple of digits are visible for identification purposes.

Credit card masking

Data storage

Data centers in the US and Europe

Our customers can choose to keep their data in the European Union. It means that their data is protected by the Data Protection Directive and the e-Privacy Directive.

LiveChat data centers

Add a secure live chat on your website

Free 14-day trial Team plan features No credit card required

Access restriction

Limit access to the LiveChat app

Make sure your team logs in to LiveChat only on secure devices by limiting the access to your account to specified IP addresses.

Access restriction

Visitor banning

Get rid of spam chats

Agents can easily deal with disruptive visitors by banning them from starting a chat on your website.

Visitor banning

Logging in with Google

Extra level of security with Google

Google Sign-On

No need to remember yet another password. You can log in to LiveChat using your Google account.

Google sign-on

2-Step Verification

When logging in, your agents need to enter both their credentials and an additional code sent by Google.

2-step verification

Compliance

Your data is in good hands

We follow security best practices to meet the highest industry standards of compliance.

GDPR
Compliance

HIPAA
Readiness

Privacy Shield
Certified

CSA STAR
Certification

More about security

Single Sign-On

Log in using SSO

Make life easier for your agents and let them use just one set of log-in details for multiple apps.

We support:

  • Okta
  • OneLogin
  • Auth0
  • Azure Activite Directory
SSO

Discover more features

Chat tools

Get all the tools you need to provide excellent customer support

Learn more
Agent Availability

Let customers reply according to their own schedule with asynchronous communication.

Learn more
LiveChat APIs

Use our APIs to automate your work and create custom integrations

Learn more
Messaging channels

Reach your customers wherever they are

Learn more
Customization

Change the look of your chat widget so it matches your website’s design.

Learn more
Engaging customers

Discover how LiveChat helps you get more chats

Learn more
Reports & analytics

Get an overview and in-depth data about your chat and agent activity

Learn more
Sales & ecommerce

Sell, generate leads, and improve sales workflow using LiveChat

Learn more
Team management

Help your team get more efficient with LiveChat

Learn more
Image showing LiveChat's customer
It’s very intuitive and all the new improvements make our work much more comfortable.

Anita Patla, Team Manager, NJU mobile

37,000+ customers can't be wrong

Companies that use LiveChat Companies that use LiveChat Companies that use LiveChat

Start using LiveChat now!

Free 14-day trial Team plan features No credit card required

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