Customer Service Skills that you NEED to have
Mar 29, 2024
Your customer communication skills may be essential to determining whether or not a customer wants to do business with you. That’s why today we’re going to be talking about what customer communication skills you need to have. Let’s do this!
Active listening, being patient, and having empathy are the skills you need to have to deliver exceptional customer service. The skills that we’re going to be talking about today are the foundation upon which customer satisfaction and loyalty are built. If you want to provide excellent service and drive your business to success, then your customer service reps should possess all of these most important skills.
00:00 Introduction
00:44 Adaptability
01:51 Attention to detail
02:37 Conflict resolution
03:26 Calm under pressure
04:23 Time management
05:33 Critical thinking
07:05 Resourcefulness
07:50 Outro
Your customer communication skills may be essential to determining whether or not a customer wants to do business with you. That’s why today we’re going to be talking about what customer communication skills you need to have. Let’s do this!
Active listening, being patient, and having empathy are the skills you need to have to deliver exceptional customer service. The skills that we’re going to be talking about today are the foundation upon which customer satisfaction and loyalty are built. If you want to provide excellent service and drive your business to success, then your customer service reps should possess all of these most important skills.
00:00 Introduction
00:44 Adaptability
01:51 Attention to detail
02:37 Conflict resolution
03:26 Calm under pressure
04:23 Time management
05:33 Critical thinking
07:05 Resourcefulness
07:50 Outro
